Sales inbox
One inbox for your entire sales team
Stop searching five email boxes to find who owns which conversation. The Agency CRM syncs all your sales email, links messages to deals and contacts, and lets your team collaborate — so nothing ever falls through the cracks.
14 days free · no credit card needed
38%
Faster response time
2×
More qualified replies
0
Missed leads from inbox chaos
11h
Saved per week per sales rep
2-way email sync
Send and receive email without leaving your CRM
Connect Gmail or Outlook in two minutes. All inbound and outbound messages appear in The Agency CRM automatically — including the customer's replies. No more copy-pasting.
- Gmail and Outlook fully synced in both directions
- Contact replies land directly on the deal or contact
- Send from your own email address, just like your mail client
Email tracking
Know exactly when a lead reads your email
Open and click tracking shows you when a prospect has opened your proposal — and how many times. Use that insight to pick the perfect moment to call, instead of guessing.
- Real-time notification the moment a contact opens your email
- Per-link click tracking: see which attachment or page sparked interest
- Auto-create a follow-up task when there's no reply after X days
Templates & sequences
Write once, use a hundred times
Save your best-performing emails as templates with personalisation fields like {firstname} and {company}. Build sequences that follow up automatically until someone replies — without feeling like spam.
- Shared template library for the entire sales team
- Personalisation fields pulled from CRM data (name, company, deal value)
- Sequences with delays, conditions and auto-stop on reply
Assignment & collaboration
Assign threads and collaborate without confusion
Hand an email thread to a colleague with one click. Add internal notes the client never sees. Always see who's handling a conversation — and escalate instantly when needed.
- Assign threads to a team member or a role
- Internal notes and @mentions on every conversation
- Status per thread: open, in progress, closed
Benefits
Everything your sales team needs in email
From the first reply to the signed contract — without missing a single message.
Shared team inbox
One view for all inbound sales email. No separate mailboxes, no hidden conversations.
Linked to the pipeline
Every message is linked to the right deal, contact and client. Always the full context.
AI assistant co-writes
Ask the AI to draft a reply based on the deal, the contact and previous messages. Send in seconds.
"We used to lose leads because messages landed in the wrong inbox. Now the whole team sees everything — and response time has halved. The tracking makes it clear exactly when to call."
Joris van den Berg
Sales manager · Helder IT
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